Terms of Service

1. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to interfere with the security, functionality, or operation of our website.
• Not copy, reproduce, distribute, or misuse our website content without our written permission.

You are responsible for ensuring that the information you provide to us, including your name, phone number, email address, and delivery address, is accurate and up to date.

2. Products and Product Information

Orli Finds offers a curated selection of products sourced from various suppliers and locations.

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, and other information displayed on our website are accurate.

However, please note that:

• Actual colors may vary slightly depending on your device or screen settings.
• Minor variations in appearance, texture, packaging, or finish may occur between product images and the item received.
• Product measurements may have minor variations where applicable.
• Product packaging may differ from photographs shown on the website.
• Some products may have limited availability.

We reserve the right to correct errors, update product information, or discontinue products at any time without prior notice.

3. Pricing

All prices displayed on the Orli Finds website are stated in Kenyan Shillings (KES) unless otherwise indicated.

Prices may change at any time. However, once an order has been successfully confirmed and paid for, the price applicable to that order will generally remain unchanged.

Additional delivery or shipping charges, where applicable, will be communicated or displayed before you complete your purchase.

Orli Finds reserves the right to correct pricing errors. If an item has been listed at an incorrect price due to an error, we may contact you before processing the order and provide you with the option to proceed at the correct price or cancel the order.

4. Orders

Placing an order on our website does not necessarily guarantee acceptance of the order.

An order is considered accepted once Orli Finds has confirmed the order and payment, where applicable.

We reserve the right to refuse, cancel, or limit an order where:

• The requested product is unavailable.
• There is an error in the product description or pricing.
• We suspect fraudulent or unauthorized activity.
• The information provided by the customer is incomplete or inaccurate.
• Circumstances beyond our reasonable control prevent us from fulfilling the order.

If we cancel an order that has already been paid for, we will arrange an appropriate refund of the amount paid for the cancelled item or order.

5. Payment

Payment must be completed using the payment methods made available by Orli Finds at checkout.

You agree to provide accurate payment and billing information.

Orders will generally only be processed once payment has been successfully received and confirmed.

Orli Finds is not responsible for delays caused by payment providers, banks, or other third-party payment services.

6. Delivery

We deliver orders to the delivery address provided by the customer at checkout.

You are responsible for ensuring that your delivery details, including your name, phone number, and address, are correct.

Delivery times may vary depending on:

• Your location
• Product availability
• Courier or logistics schedules
• Weekends and public holidays
• Circumstances beyond our reasonable control

Once an order has been handed over to a third-party courier or delivery provider, delivery times may be outside Orli Finds' direct control.

We are not responsible for delays caused by incorrect delivery information provided by the customer, failure to respond to delivery communications, or circumstances beyond our reasonable control.

7. Inspection Upon Delivery

We encourage customers to inspect their orders as soon as they are received.

If you receive an incorrect, damaged, or defective item, please contact us within 24 hours of delivery in accordance with our Refund & Returns Policy.

Please retain the original packaging where applicable, as photos of the packaging and product may be required to assess a claim.

8. Returns, Refunds, and Exchanges

Our returns, refunds, and exchanges are governed by our Refund & Returns Policy, which forms part of these Terms.

Please review the policy before making a purchase.

Due to the nature of certain products sold by Orli Finds, some items may be non-returnable for hygiene, safety, customization, or other product-specific reasons.

9. Promotions and Discounts

From time to time, Orli Finds may offer promotional codes, discounts, giveaways, or special offers.

Unless otherwise stated:

• Promotions cannot be combined with other offers.
• Promotional offers are subject to availability.
• Discount codes must be used during the applicable promotional period.
• Certain products may be excluded from promotions.
• Orli Finds reserves the right to withdraw or modify a promotion at any time.

Additional terms may apply to individual promotions.

10. Intellectual Property

All content appearing on the Orli Finds website, including but not limited to:

• Logos
• Brand names
• Product photography
• Graphics
• Written content
• Website design
• Videos
• Social media content
• Marketing materials

is owned by or licensed to Orli Finds and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without our prior written permission.

11. Customer Reviews and Content

Where the website allows customers to submit reviews, photographs, comments, or other content, you agree that the content you submit is truthful, lawful, and does not infringe the rights of another person.

By submitting content to Orli Finds, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, where permitted by law.

We reserve the right to remove content that we consider inappropriate, misleading, offensive, unlawful, or unrelated to our products or services.

12. Third-Party Services

We may use third-party services to support our business, including payment processors, delivery providers, website technology providers, communication platforms, and other service providers.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

Orli Finds is not responsible for the policies, practices, or performance of third-party services outside our reasonable control.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Orli Finds will not be responsible for losses or damages arising from:

• Delays caused by third-party delivery providers
• Incorrect information supplied by the customer
• Misuse of products purchased from us
• Temporary website interruptions
• Events or circumstances beyond our reasonable control

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. Events Beyond Our Control

Orli Finds will not be considered responsible for failure or delay in fulfilling an obligation where the failure or delay results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, extreme weather, government actions, strikes, transport disruptions, internet or telecommunications failures, supplier issues, or other unforeseen events.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, or legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website or placement of an order after changes have been posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Kenya.

Any disputes arising in connection with these Terms or your purchase from Orli Finds will be handled in accordance with applicable Kenyan law.

18. Contact Us

If you have questions regarding these Terms, your order, or any of our policies, please contact Orli Finds using the contact information provided on our website.